Privacy Policy
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Cranio Solutions LLC, doing business as Cranio Hail (“Cranio Hail,” “we,” “us,” or “our”), operates the website craniohail.com and provides paintless dent repair services for hail-damaged vehicles. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website or contacting us, you agree to this Privacy Policy. It forms part of our Terms of Service, available at https://www.craniohail.com/terms-of-service.
1 Information we collect
1.1 Information you give us
When you request an inspection, submit a form, call us, text us, or message us, we may collect:
- Your name
- Your phone number
- Your email address
- Your vehicle information, such as year, make, model and condition
- The city or area where your vehicle is located
- Your insurance carrier and claim information, when you choose to share it
- Any other information you include in a message to us
1.2 Information collected automatically
When you visit craniohail.com, we and our analytics providers may collect:
- IP address and general location derived from it
- Browser type, device type and operating system
- Pages viewed, time on page, and the link or advertisement that brought you to the site
- Cookies and similar technologies
We use Google Analytics and Google Tag Manager for this. These services set cookies and process data under their own terms.
1.3 Call and message records
Calls to and from our business number may be recorded and transcribed for quality, training, accuracy and record-keeping. Where a call is recorded, you will be informed at the start of the call. Text message conversations are stored in our customer records.
1.4 Automated assistant
Some calls and messages may first be handled by an automated assistant. You will be told when you are speaking with an automated assistant, and you may ask to speak with a person at any time.
2 How we use your information
- To respond to your request and schedule an inspection
- To provide repair services and communicate about your vehicle
- To coordinate with your insurance carrier when you ask us to
- To send you service updates about your repair
- To send you messages you have opted in to receive
- To improve our website, our service and our advertising
- To keep records required for our business and for insurance documentation
- To comply with law
3 SMS and text messaging program
Text or call +1 (469) 966-6477
3.1 About our messaging program
Cranio Hail operates a customer care and appointment notification text messaging program. Text messages are sent from, and replies are received at, +1 (469) 966-6477.
3.2 What messages you will receive
If you opt in, we may send you text messages for the following purposes:
- Confirming and scheduling your free inspection
- Notifying you that your written estimate is ready
- Updates on the status of your vehicle while it is in repair
- Coordinating pickup and delivery of your vehicle
- Requests for information needed to document your insurance claim
- Replies to questions you send us by text
We do not send promotional or marketing text messages as part of this program.
3.3 Eligibility and consent
You must be at least 18 years of age to opt in to receive text messages from Cranio Hail.
You opt in by checking the consent box on a form on our website, by providing your mobile number and agreeing to receive messages when you contact us, or by texting us first. Consent to receive text messages is not a condition of purchase or of receiving any service from us.
3.4 Message frequency, message and data rates
Message frequency varies based on your interaction with us.
Message and data rates may apply. Charges for messages are set by your mobile carrier and are your responsibility. Contact your mobile carrier for details about your plan.
3.5 How to opt out
Text STOP to +1 (469) 966-6477 at any time to cancel. After you text STOP, you will receive one confirmation message and we will send you no further text messages.
If you opt out, we may still contact you by telephone or email regarding an active repair.
To rejoin, opt in again through any of the methods described in Section 3.3.
3.6 How to get help
Text HELP to +1 (469) 966-6477 for assistance, or call us at +1 (469) 966-6477.
3.7 Carrier liability
Carriers are not liable for delayed or undelivered messages. Delivery of text messages depends on your carrier’s network and on factors outside our control.
3.8 Sharing of mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and messaging platforms, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4 How we share information
We do not sell your personal information.
We share information only as follows:
- Service providers who operate our systems on our behalf, such as our customer relationship platform, our messaging and telephony provider, and our analytics providers. They may use the information only to perform services for us.
- Your insurance carrier and its adjuster, when you ask us to handle your claim documentation.
- Our repair partners, when a repair is performed at a partner facility, limited to what is needed to complete the repair.
- When required by law, or to protect our rights, safety, or property.
5 Cookies and advertising
Our site uses cookies for analytics and advertising measurement, including Google and Meta advertising technologies. These allow us to understand which advertisements lead to inquiries. You can control cookies through your browser settings. Disabling cookies may affect how the site works.
We do not use your information to make automated decisions that produce legal effects about you.
6 Data retention
We keep customer and repair records for as long as needed to provide the service, to meet insurance and warranty record-keeping needs, and to comply with law. Analytics data is retained according to the settings of our analytics provider.
7 Your choices
- Opt out of texts: text STOP to +1 (469) 966-6477.
- Opt out of email: use the unsubscribe link, or contact us.
- Access, correct or delete: contact us at the details below and we will respond within a reasonable time.
Residents of some states have additional rights regarding personal information. If you are one, contact us and we will honor rights that apply to you.
8 Children
Our services are not directed to children under 13, and we do not knowingly collect information from them.
9 Security
We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10 Changes to this policy
We may update this Privacy Policy. The effective date at the top will change when we do.
11 Contact us
Cranio Solutions LLC, doing business as Cranio Hail
1822 N Interstate 35 E Rd, Lancaster, TX 75134
Phone and text: +1 (469) 966-6477
Email: support@craniohail.com
Terms of Service: https://www.craniohail.com/terms-of-service
Looking for the terms that apply when you book a repair? Read the Terms of Service.