Terms of Service
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On this page
- 1What we do
- 2SMS and text messaging program
- 3Inspections and estimates
- 4Insurance claims
- 5Authorization to perform work
- 6Scheduling, pickup and delivery
- 7Warranty
- 8Payment
- 9Your vehicle
- 10Website content
- 11Privacy Policy
- 12No guarantee of outcome
- 13Limitation of liability
- 14Governing law
- 15Changes to these Terms
- 16Contact
These Terms of Service govern your use of craniohail.com and the services provided by Cranio Solutions LLC, doing business as Cranio Hail (“Cranio Hail,” “we,” “us,” or “our”).
By using this website, requesting service, or opting in to receive text messages from us, you agree to these Terms and to our Privacy Policy, available at https://www.craniohail.com/privacy-policy/.
1 What we do
Cranio Hail provides paintless dent repair for hail-damaged vehicles. Paintless dent repair removes dents without repainting the affected panel, where the damage and the panel allow it.
Some damage cannot be repaired using paintless methods. Where conventional bodywork or refinishing is required, we will tell you before work begins.
2 SMS and text messaging program
Text or call +1 (469) 966-6477
2.1 About our messaging program
Cranio Hail operates a customer care and appointment notification text messaging program. Text messages are sent from, and replies are received at, +1 (469) 966-6477.
2.2 What messages you will receive
If you opt in, we may send you text messages for the following purposes:
- Confirming and scheduling your free inspection
- Notifying you that your written estimate is ready
- Updates on the status of your vehicle while it is in repair
- Coordinating pickup and delivery of your vehicle
- Requests for information needed to document your insurance claim
- Replies to questions you send us by text
We do not send promotional or marketing text messages as part of this program.
2.3 Eligibility and consent
You must be at least 18 years of age to opt in to receive text messages from Cranio Hail.
You opt in by checking the consent box on a form on our website, by providing your mobile number and agreeing to receive messages when you contact us, or by texting us first. Consent to receive text messages is not a condition of purchase or of receiving any service from us.
2.4 Message frequency, message and data rates
Message frequency varies based on your interaction with us.
Message and data rates may apply. Charges for messages are set by your mobile carrier and are your responsibility. Contact your mobile carrier for details about your plan.
2.5 How to opt out
Text STOP to +1 (469) 966-6477 at any time to cancel. After you text STOP, you will receive one confirmation message and we will send you no further text messages.
If you opt out, we may still contact you by telephone or email regarding an active repair.
To rejoin, opt in again through any of the methods described in Section 2.3.
2.6 How to get help
Text HELP to +1 (469) 966-6477 for assistance, or call us at +1 (469) 966-6477.
2.7 Carrier liability
Carriers are not liable for delayed or undelivered messages. Delivery of text messages depends on your carrier’s network and on factors outside our control.
2.8 Privacy
Information you provide in connection with this messaging program is handled as described in our Privacy Policy at https://www.craniohail.com/privacy-policy/.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and messaging platforms, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3 Inspections and estimates
Inspections and written estimates are provided at no charge and create no obligation to proceed.
An estimate is based on the condition of the vehicle as observed at the time of inspection. Damage that is not visible at inspection may be identified later, and the estimate may be revised. We will inform you before performing work that goes beyond an approved estimate.
4 Insurance claims
Your insurance claim is between you and your insurance carrier. Only the policyholder can open a claim.
At your request, we will provide documentation to your carrier, communicate with the adjuster, and submit supplemental documentation where the initial estimate does not reflect the damage found.
We do not act as a public adjuster, we do not represent you before your insurer, and we do not provide insurance advice. Coverage decisions are made by your carrier under your policy.
5 Authorization to perform work
Before work begins you must authorize the repair. By authorizing, you confirm that you are the owner of the vehicle or are authorized by the owner to approve the repair.
6 Scheduling, pickup and delivery
Where offered, pickup and delivery is arranged in advance and is subject to availability and location. Timeframes discussed are estimates and depend on parts, on the extent of damage, on carrier approval, and on conditions outside our control.
7 Warranty
Repairs completed by Cranio Hail carry a lifetime warranty. The written warranty terms provided to you with your completed repair set out what that warranty covers, and those written terms govern.
The warranty does not cover damage from a new event, damage caused by others after delivery, ordinary wear, or conditions not related to the repair performed.
8 Payment
Payment terms are agreed before work begins. Charges not covered by an insurance settlement are the responsibility of the vehicle owner.
9 Your vehicle
We take reasonable care of vehicles in our possession. Please remove personal property before leaving a vehicle with us. We are not responsible for personal property left in a vehicle.
10 Website content
Content on this website is provided for general information. Photographs of vehicles and repairs shown on this site depict actual work performed by Cranio Hail unless otherwise noted. Reviews shown on this site are published as written by the customers who left them.
We may change or remove website content at any time.
11 Privacy Policy
Our Privacy Policy explains what information we collect and how we use it, including information collected through our text messaging program. It is available at https://www.craniohail.com/privacy-policy/ and forms part of these Terms.
12 No guarantee of outcome
We do not guarantee any particular insurance outcome, settlement amount, repair timeline, or result. Statements about typical timelines are general descriptions and not commitments.
13 Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or relating to the services is limited to the amount you paid us for the repair in question. We are not liable for indirect, incidental, special, or consequential damages, including loss of use, loss of income, or diminished value.
Nothing in these Terms limits liability that cannot be limited by law.
14 Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law rules.
15 Changes to these Terms
We may update these Terms. Continued use of the website or our services after an update means you accept the updated Terms.
16 Contact
Cranio Solutions LLC, doing business as Cranio Hail
1822 N Interstate 35 E Rd, Lancaster, TX 75134
Phone and text: +1 (469) 966-6477
Email: support@craniohail.com
Privacy Policy: https://www.craniohail.com/privacy-policy/
Looking for how we handle the information you give us? Read the Privacy Policy.